Privacy Policy

Effective Date: 25 March 2026
Website Name: PrimeStayCDMX
Operator: PrimeStay, Mexico City, Mexico

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our platform offering short-term and long-term apartment rentals in Mexico City, including Airbnb-style listings and luxury accommodations, to customers worldwide.

By accessing or using the Website, you agree to this Privacy Policy.

2. Scope of Services

Our platform may include:

Short-term rentals (Airbnb-style stays)
Long-term residential rentals
Luxury and premium apartment listings
Concierge and guest services

3. Information We Collect

a. Personal Data

We collect the following categories of personal data:

Full name
Email address
Phone number
Date of birth
Government-issued identification (passport, national ID)
Billing address
Payment details (processed via secure third-party providers)
Emergency contact information (for stays)

b. Booking and Stay Information

Reservation details (dates, property, preferences)
Communication with hosts or property managers
Special requests (e.g., accessibility, concierge services)

c. Non-Personal and Technical Data

IP address
Device and browser type
Location data (approximate)
Website usage data

d. Cookies and Tracking

We use cookies and similar technologies for:

Authentication
Personalization
Analytics
Marketing (where permitted)

You can manage cookies through your browser settings.

4. How We Use Your Information

We use your data to:

Facilitate bookings and rental agreements
Verify identity and comply with local regulations (including guest registration requirements in Mexico)
Process payments securely
Provide concierge or premium services (for luxury listings)
Communicate about reservations and customer support
Improve our platform and services
Prevent fraud, abuse, and unauthorized access
Send marketing communications (only with consent where required)

5. Legal Bases for Processing (GDPR / UK GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data under:

Contractual necessity (to provide bookings and services)
Legal obligation (e.g., Mexican regulatory compliance)
Legitimate interests (platform security, service improvement)
Consent (marketing, optional data collection)

6. Sharing of Information

We may share your data with:

Property owners, hosts, and property managers
Payment processors (e.g., Stripe, PayPal, or equivalent providers)
Service providers (IT, analytics, customer support)
Concierge and third-party service partners (luxury services)
Government or regulatory authorities where legally required

We do not sell personal data.

7. International Data Transfers

Your data may be transferred to and processed in Mexico and other countries. For EEA/UK users, we implement safeguards such as:

Standard Contractual Clauses (SCCs)
Data processing agreements with service providers

8. Data Retention

We retain data:

As long as necessary to fulfill bookings and services
To comply with legal obligations (tax, immigration, safety laws in Mexico)
To resolve disputes and enforce agreements

Typical retention periods:

Booking data: up to 5 years
Financial records: as required by law
Marketing data: until consent is withdrawn

9. Your Privacy Rights

a. Mexico (ARCO Rights)

Under Mexican law, you have the right to:

Access your personal data
Rectify inaccurate data
Cancel (delete) your data
Oppose processing

b. EEA / UK (GDPR Rights)

You have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

c. United States (where applicable)

Depending on your state (e.g., California), you may have rights to:

Know what personal data is collected
Request deletion
Opt out of certain data uses

To exercise any rights, contact: [Insert Email]

10. Data Security

We implement industry-standard safeguards including:

Encryption (SSL/TLS)
Secure payment processing
Access controls and authentication
Regular security monitoring

However, no system is completely secure.

11. Identity Verification & Legal Compliance

For short-term stays, especially Airbnb-style rentals, we may collect identification documents to comply with:

Mexican tourism and lodging regulations
Security and fraud prevention measures

Failure to provide required information may result in booking cancellation.

12. Marketing and Communications

We may send:

Booking confirmations and service messages (mandatory)
Promotional emails (only with consent where required)

You can unsubscribe at any time via email links.

13. Third-Party Services and Links

Our Website may integrate or link to third-party services. We are not responsible for their privacy practices.

14. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

15. Luxury & Concierge Services (Additional Terms)

For premium or luxury rentals, additional personal data may be processed, including:

Preferences and lifestyle requests
Travel itineraries
Special service arrangements

This data is used solely to deliver high-end personalized services and is handled with heightened confidentiality.

16. Compliance with Mexican Law

This Privacy Policy complies with:
Ley Federal de Protección de Datos Personales en Posesión de los Particulares and related regulations.

17. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

18. Contact Information

For privacy inquiries or rights requests:

Email: [Insert Email Address]
Address: [Insert Mexico City Address]

19. Consent

By using our Website, you acknowledge and consent to this Privacy Policy.

Effective Date: 24 March 2026
Website Name: PrimeStayCDMX.COM
Operator: Prime Stay, Mexico City, Mexico